Performance Management Programme Service

Our Performance Management
Programme Service

Our Performance Management Programme Service is designed to provide the Firm with a robust solution that can be managed and processed by its Staff once implemented.

This is a bespoke service to each Firm, ensuring that we focus on what is important to the Firm and deliver advice, recommendations, and processes that meet the Firm’s requirements, which includes:

1. Taking instruction from the Firm to establish the current approach and expected deliverables.
2. Guidance on programme expectation and approach.
3. Guidance on the setting of objectives for the various roles in the business. Sense checking to ensure the collective targets set achieve the Firm’s goals and profitability.
4. Drafting the performance management for approval by the Firm.
5. Delivery of template draft objectives for each role within the Firm.
6. Delivery of a performance review form for use by both staff and supervisors.
7. Training presentation to accompany the programme for delivery to Staff.

At the end of the process, the Firm will be delivered the following documents as part of the standard service:

1. A performance management policy.
2. A presentation for delivery to the staff.
3. Draft objectives for completion for each member of staff.
4. Draft job profiles for each role.
5. A review form for the staff to complete.
6. A review form for the supervisor to complete.
7. A financial target objectives calculator.
8. A Change request form for staff to use to address issues such as pay, benefits, working hours changes and flexibility, etc.
9. Performance Development Process (PDP) and forms.
10. Agreed data suite to enable the Firm to produce information for staff to track their own performance.

Enhanced Services

In addition to the standard service, the Firm can also request RACO to perform the following tasks:

• Setting of Financial Targets – Working with the firm to set out and agree on financial targets for each role, ready to be included in objectives.
• Drafting of staff objectives and job profiles – Final objectives completion, extending the templates to make sure they are bespoke drafted for each role and ready for detail to be included for deployment and signature.
• Review of Administration and Support Roles – An analysis of each of the administration and support roles to ensure that every person who occupies one of these positions is understood and reflected in the objectives and job profiles. Often, with administration and support roles, tasks develop over time, and this process enables the Firm to understand each task performed by such Staff and to reflect it in their own objectives. This process involves asking staff to complete a task table and deciding whether the task should remain with them. If so, it should be reflected in the job’s profile and objectives.
• Training for all staff – Delivery of a training presentation setting out how the performance management review process will operate and what they can expect. Also, to ensure that they understand what they are expected to do and how their supervisor will engage with them.
• Training for all Supervisors – A training course to assist supervisors in the overall approach to management and supervision, and setting out the way they must act when approaching informal and formal reviews, addressing issues and providing praise.