Compliance For Law Firms

Client Care letters and Terms and Conditions are an incredibly important set of documents. Not only is there a regulatory expectation for you to send each client a client care letter, but they are also there to set out and establish the relationship with the client. A well-written set of Client Care documents will protect both the Firm and the Client.

At the Regulation and Compliance Office, we have developed a solution to assist firms with acquiring an up-to-date and compliant set of Client Care documents that reflect how the Firm operates and seeks to deliver its services.

Our approach to client care is to generate one client care letter and one terms of business, with relevant attachments to make the letter bespoke to a particular case type.

This will mean that fee earners only change the editable fields in the Client Care Letter, thus ensuring the Firm has a consistent and compliant approach.