Have you recently audited your client care letters and terms and conditions? It is essential to evaluate these documents to ensure that all appropriate information has been included to protect the firm and ensure compliance.
In a previous article, we reported on a warning issued by the Legal Ombudsman (LeO) that emphasised the importance of firms being clear about their pricing. In their updated guidance for lawyers, the LeO highlighted the importance of transparent communication regarding ongoing costs. This renewed focus came after receiving numerous complaints from clients who were dissatisfied with how their lawyers’ bills were presented to them. For more information:
Guidance on Complaints Concerning Legal Costs
Comprehensive Client Care and Terms and Conditions Checklist for Law Firms
We have created a downloadable document, which serves as a self-checklist to guide you through the essential components of both client care letters and terms and conditions.
Keep in mind that a thorough review by the Regulation and Compliance Office (RACO) is recommended for optimal results, with a nominal cost of £500 + VAT for RACO members or £750 + VAT for non-members. Our service can save you up to 20 hours of admin, depending on how many client care letters your firm has.
Please get in touch with your Compliance Manager or with a member of the RACO team to initiate the review process.
All we will need is a copy of your standard client care letter and terms and conditions to proceed with the review. An overview of details that should be included in your Client Care Letter and your Terms and Conditions are provided below, and you can download the full Client Care checklist document here.
Become a Member of the Regulation and Compliance Office
Whilst the Regulation and Compliance Office (RACO) is a membership-based service we also provide services to non-members. However, to take advantage of the various member benefits, and to receive exclusive discounts, membership is essential. Find out more about the list of benefits and information on how to join: The RACO Membership.
Contact our Compliance or Consultancy Team
To ask any questions about the Regulation and Compliance Office and how we can support your Law Firm, please call us on 0203 985 8550, complete the online enquiry form, or email us at info@regulationandcomplianceoffice.co.uk
